The Basic Shop Steward Training course equips learners with the knowledge and skills to represent employees effectively in the workplace. Participants will learn about labour law, collective agreements, dispute resolution, and effective communication to ensure fair and compliant workplace practices.

Detailed Overview

Learners will gain a strong foundation in labour legislation, rights and responsibilities of employees, dispute handling, and negotiation. The course combines theory with practical exercises, including role-plays and case studies, culminating in a capstone project that simulates real-life scenarios shop stewards face in the workplace.

Target Audience

• New and aspiring shop stewards
• Union representatives
• HR practitioners working closely with unions
• Employees seeking knowledge of labour rights and dispute resolution

Key Benefits

• Understand rights and responsibilities of employees and shop stewards
• Learn practical dispute resolution and grievance-handling techniques
• Develop negotiation, advocacy, and communication skills
• Ensure compliance with labour laws and organisational policies
• Increase employability in union, HR, and industrial relations roles

Career Opportunities

• Shop Steward
• Union Representative
• Employee Relations Officer
• HR Assistant / Officer
• Labour Relations Consultant